Mystery Shopping

The solution may be right for you if you:

• seek to assess the level of client service in your shop/office/unit;

• are developing corrective actions for employee engagement;

• wish to assess the level of performance of partner companies;

• are assessing your staff performance;

• your goal is competitive intelligence.

Example of a conducted assessment:

• Company profile: a large Russian federal retail chain.
• Geography: all Russia, more than 100 points of sale.
• Required reports: photographs, audio records, filled in questionnaires (more than 30 questions, including open-ended ones).
• Period: March 2015 – August 2015.

Advantages of cooperating with Coleman Services:

• extensive geography (all over Russia);

• expertise in the field;

• an extensive base of tested candidates;

• single point of contact;

• various reporting forms.