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Case Study
Special audit for biopharmaceutical company
Фармацевтика
Recruitment for ceramics manufacturer
Промышленность
Mystery Shopping
- assessment of the quality of service in selected units of the client by specially trained employees of the agency acting as real consumers of services/goods.
The solution may be right for you if you
:
seek to assess the level of client service in your shop/office/unit;
are developing corrective actions for employee engagement;
wish to assess the level of performance of partner companies;
are assessing your staff performance;
your goal is competitive intelligence.
Example of a conducted assessment
:
Company profile: a large Russian federal retail chain.
Geography: all Russia, more than 100 points of sale.
Required reports: photographs, audio records, filled in questionnaires (more than 30 questions, including open-ended ones).
Period: March 2015 – August 2015.
Advantages of cooperating with Coleman Services
:
extensive geography (all over Russia);
expertise in the field;
an extensive base of tested candidates;
single point of contact;
various reporting forms.
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