- is a process of transferring to Coleman Services all the functions of the reception desk, which are vital for the Clients’ business:
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deal with incoming and outgoing telephone calls
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deal with delivery and transport services
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receive and assist clients
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handle all incoming correspondence
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etc.
This solution may be right for you if:
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you want to manage and mitigate risks and issues connected with workplace absence and performance control;
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you want to decrease involvement into administration management and focus on core business;
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you want to achieve reception serviceability.
Project milestones:
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reception desk audit and assessment;
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development of quality standards (Service Level Agreement);
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development of “roles and responsibilities” documents;
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staffing ( recruitment if required);
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quality standards training and further mentoring;
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staff scheduling and management;
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organizational issues coordination.
The advantages of working with Coleman Services:
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wide expertize due to long-term cooperation with world leading companies;
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experience of developing customized quality standards for administrative personnel;
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internal training center.
YOUR RECEPTION DESK – OUR RESPONSIBILITY!