Coleman Services
+7 (495) 640-17-55 +7 (495) 640-16-55
Your corporate or personal HR-adviser

Reception outsourcing

- is a process of transferring to Coleman Services all the functions of the reception desk, which are vital for the Clients’ business:
  • deal with incoming and outgoing telephone calls
  • deal with delivery and transport services
  • receive  and assist clients
  • handle all incoming correspondence
  • etc.

This solution may be right for you if:

  • you want to manage and mitigate risks and issues connected with workplace absence and performance control;
  • you want to decrease involvement into administration management and focus on core business;
  • you want to achieve reception serviceability.

Project milestones:

  • reception desk audit and assessment;
  • development of quality standards (Service Level Agreement);
  • development of “roles and responsibilities” documents;
  • staffing ( recruitment if required);
  • quality standards training and further mentoring;
  • staff scheduling and  management;
  • organizational issues coordination.
Coleman Services’ responsibility area on Reception outsourcing projects:      staff recruitment and training;      staff management, motivation and development;      staff scheduling;      quality audit (by means of mystery shopper and call supervising, onsite visits etc.);      payroll issues  including bank cards  execution;      contributions to the social insurance Fund, PF and others/Social security payments.


The advantages of working with Coleman Services:

  • wide expertize due to long-term cooperation with world leading companies;
  • experience of developing customized quality standards for administrative personnel;
  • internal training center.



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