Reception outsourcing

• deal with incoming and outgoing telephone calls
• deal with delivery and transport services
• receive  and assist clients
• handle all incoming correspondence
• etc.

This solution may be right for you if:

• you want to manage and mitigate risks and issues connected with workplace absence and performance control;

• you want to decrease involvement into administration management and focus on core business;

• you want to achieve reception serviceability.

Project milestones:

• reception desk audit and assessment;

• development of quality standards (Service Level Agreement);

• development of “roles and responsibilities” documents;

• staffing ( recruitment if required);

• quality standards training and further mentoring;

• staff scheduling and  management;

• organizational issues coordination.

The advantages of working with Coleman Services:

• wide expertize due to long-term cooperation with world leading companies;

• experience of developing customized quality standards for administrative personnel;

• internal training center.